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  1. General

    1. This Privacy Policy applies to all Personal Information collected by The Relationspace Pty Ltd ABN 25 606 898 971. The Relationspace is committed to complying with its obligations under the Privacy Act 1988 (Act) and the Australian Privacy Principles (APP) in respect of that information. In this policy, we explain how and why we collect your information, how we use it, and what controls you have over our use of it.

    2. In this Privacy Policy:

      1. “OAIC” means the Office of the Australian Information Commissioner;

      2. “Personal Information” has the meaning given to that term in the Act;

      3. “Sensitive Information” has the meaning given to that term in the Act;

      4. “services” means the mental health care services and other associated services that are to be provided by The Relationspace from time to time;

      5. “we”, “us” or “The Relationspace” means The Relationspace Pty Ltd ABN 25 606 898 971 and its associated entities as appropriate;

      6. “website” means https://therelationspace.com.au, https://relationspaceonline.com.au and any other website from time to time from which our services are promoted and/or delivered; and

      7. “you” means you and anyone acting on your behalf or with your implied authority.

    3. Please read this Privacy Policy carefully. Your use of any part of our services will constitute your consent to the collection, transfer, processing, storage, disclosure and other uses of your Personal Information in accordance with this Privacy Policy. If you do not agree with the terms and conditions of this Privacy Policy, please do not use our website or services.

  2. What Personal Information do we collect?

    1. We collect and hold various types of Personal Information, including:

      1. Personal details, including name and date of birth;

      2. Contact details, including your address, email address and telephone number;

      3. Financial information including billing and payment details;

      4. Sensitive Information, including:

        1. Court documents relevant to services provided to you by The Relationspace;

        2. Your health/medical history;

        3. Your family health/medical history;

        4. Your ethnic background;

        5. Information about your current lifestyle;

        6. Any criminal convictions;

        7. Any religious or policital affiliations; and

        8. Any other Sensitive Information necessary for or incidental to the provision of services;

      5. Information about legal matters;

      6. Medicare information;

      7. Family contact information;

      8. Legal representative contact information; or

      9. Any other Personal Information that may be required in order to facilitate your dealings with us or provide services to you.

  3. How do we collect Personal Information?

    1. We may collect Personal Information from you when:

      1. You register as a client our our practice and complete and submit documentation;

      2. You communicate with us through email, telephone, SMS, our website or social media, or make an appointment;

      3. You interact with our website;

      4. You communicate with our practitioners, staff, or representatives during the course of providing services; and

      5. You otherwise deal with us in the course of our business.

    2. We may also collect Personal Information from third parties, including:

      1. Your legal representative, guardian, or responsible person;

      2. Other health care providers such as specialists and allied health professionals;

      3. Publicly available sources, including search engines, websites, social media, publcly available databases, third party sourses and referees, personal contact, and industy connections;

      4. Website cookies; and

      5. Government agencies (such as Medicare and other government agencies involved in your services).

    3. Where we collect Personal Information, we only collect:

      1. Non-Sensitive Information, if it is reasonably necessary for the services we provide; and

      2. Sensitive Information, if it is reasonably necessary for or directly related to services we provide and you have consented to its collection, or its collection is permitted or authorised by law.

    4. If we solicit Personal Information, we will generally solicit it directly from you, unless it is unreasonable or impracticable for us to do so. Where we collect Personal Information about you from a third party without your prior consent, we will take reasonable steps to inform you that we have collected Personal Information.

    5. Cookies

      1. A cookie is a small file of letters and numbers downloaded on to a device when the user accesses certain websites. A cooking will allow a website to recognise a user’s device. A cooking will containt the name of the internet location (domain) from which the cookie has come and the lifetime of the cookie (a cookie will usually expire after a certain period of time).

      2. Two types of cookies may be used on our website:

        1. Session cookies which are temporary cookies that remain in the cookie file of your browser until you leave the site; and

        2. Persistent cookies which remain in the cookie file of your browser for much longer (the lenth will depend on the lifetime of the specific cookie).

      3. How we use cookies on our website and what information we collect

        1. Session cookies may be uses to allow you to carry inforamtion across pages of our webiste and avoid having to re-enter information.

        2. Persistent cookies may be used:

          1. From timte to time to help us recognise you as a unique visitor when you return to our website and to monitor your use of our webiste;

          2. To allow us to link you to any of our Partners or Affiliates should you come to our webiste through a paid advertisement or banner on a webiste of a Partner or Affiliate.

      4. Use of Web Beacons

        1. Some of our website pages may containt web beacons which allow us to count users who have visited these pages. Web beacons collect only limited information including cookie number, time and date of a page view, and a description of the page on which the web beacon resides. These beacons to not carry any personally identifiable information and are used to track the effectiveness of a particular marketing campaign.

  4. How we store and protect Personal Information

    1. We prioritise the security of your Personal Information whilst it is in our possession.

    2. We may hold Personal Information in various formats, including but not limited to physical documents and electronic records. Physical files are kept securely inside access controlled cabinets. Electronic files are stored securely on protected information systems and only available to authorised access. We maintain physical security over our paper and electronic data stores, and confidentiality agreements form part of the employment contracts for all of our staff.

    3. We take reasonable steps to:

      1. Ensure Personal Information we collect is accurate, up-to-date, complete and relevant, other than where it is only collected to provide advice in respect of a particular point in time, in which case we will seek to ensure it is accurate, complete and relevant as at that particular point in time;

      2. Ensure Personal Information we use or disclose is accuracy, up-to-date, complete and relevant, having regard to the purposes for which the Personal Information is used or disclosed;

      3. Protect Personal Information from misuse, interference and loss, and from unauthorised access, modification or disclosure; and

      4. Destroy or de-identify Personal Information which we no longer need for the purposes for which it was collected, except where it is necessary to retain it in order to maintain ongoing records for our clients.

    4. We cannot guarantee the security of information transmitted via the Internet. As such, transmission of Personal Information via the internet or email is at your own risk and we cannot be held responsible for the security of such information.

  5. Why do we collect, hold, use, and disclose Personal Information?

    1. We may collect, hold, use and disclose your Personal Information for the following purposes:

      1. For the purpose(s) for which it was disclosed to or collected by us;

      2. For secondary purposes where it would be reasonable to expect us to do so, and that secondary purpose is related (or directly related in the case of Sensitive Information) to the the primary purpose for which it was collected;

      3. For any other purposes for which you have consented from time to time.

    2. The above purposes include using and disclosing your Personal Information:

      1. To supply services to you or facilitating other interactions with you in the course of operating our business;

      2. To share your Personal Information with employees, contractors or other third party service providers of The Relationspace to assist us with providing the services;

      3. To third party health care providers;

      4. To respond to your enquiries and provide you with relevant information;

      5. To process authorised payments;

      6. To update your Personal Information;

      7. To collect information required for reporting to relevant regulatory bodies;

      8. As permitted or required by law; and

      9. For and other uses identified at the time of collecting your Personal Information.

    3. We may also share your Personal Information:

      1. With third parties who work with our practice for business purposes, such as information technology providers - these third parties are required to comply with APP and this policy;

      2. When it is necessary to lessen or prevent a serious threat to a person’s life, health or safety, or public health or safety, or it is impractical to obtain your consent;

      3. To assist in locating a missing person;

      4. If it required for law enforcement purposes;

      5. For the purpose of confidential dispute resolution process;

      6. When there is a statutory requirement to share certain Personal Information; and

      7. To otherwise comply with our legal obligations.

    4. If we engage third party providers to perform services for us which involve handling Personal Information, we take reasonable steps to prohibit the third party from using Personal Information except for the purposes for which it was supplied.

  6. Do we use your Personal Information for communications?

    1. We will never provide your Personal Information to other organisations for the purposes of their direct marketing.

  7. Accessing or correcting your Personal Information

    1. We are committed to maintaining accurate, timely, relevant and appropriate information.

    2. Where requested, we will provide you with a copy of the Personal Information we hold which relates to you, provided that the request is made in accordance with the APP (contained in the Act). We will also update any inaccurate information about you if you inform us that the information is inaccurate, out of date, incomplete, irrelevant, or misleading.

    3. There are no charges for requesting access to or correction of your Personal Information, however we reserve the right to charge you any reasonable administration fees (including fees for printing) associated with your request.

    4. In order to protect the confidentiality of your Personal Information, details of your information will only be passed on to you where we are satisfied that the information relates solely to you. Accordingly, we may request documentation from you which confirms your identity before passing on any Personal Information which relates to you.

  8. Making a complaint

    1. If you have a complaint about our Privacy Policy or the collection, use, disposal or destruction of your Personal Information, your complaint should be directed in the first instance to our administration staff:
      Email: reception@therelationspace.com.au
      Phone: 02 9221 1111

    2. We will investigate your complaint and attempt to resolve any breach that might have occurred in relation to the collection, use, or destruction of Personal Information held by us about you in accordance with the Act. If you are not satisfied with the outcome of this process, then you may contact the OAIC.

  9. Privacy Policy changes

    1. We may change this Privacy Policy at our discretion. If we do so, the latest version of our privacy policy will be available on our website at https://therelationspace.com.au/privacy-policy/ and it will apply to all your Personal Information held by us at that time.

  10. Further information

    1. If you require any further information or have any queries regarding our Privacy Policy, please contact our office at the details set out above.

    2. Should you wish to read more information on the Act, we recommend that you visit the website of the OAIC at www.oaic.gov.au.